Policies

Payment

Ellison Reed accepts payment via Visa, Mastercard, American Express & Discover.

Please note that work on designs will not begin until I have received notification that payment has been made and gone through and received all correct information to complete order.

Please also provide all customization information in the notes to seller box when checking out. If I do not receive the information needed to customize designs, it will cause a delay in turn around time.

Shipping

►My working days are MONDAY - FRIDAY.
All orders placed over the weekend or on holidays will be processed the next business day. (Business days are MONDAY - FRIDAY)

►I do my best to respond to all emails and Etsy messages within 24 hrs Monday - Friday. There can be a longer response time on weekends and holidays due to those days being my off days. If you send a message over the weekend I will get back to you as soon as possible but many times it will be the next business day.

►PRINTABLE FILES
Turn around time for printable designs is WITHIN 4 BUSINESS DAYS unless stated otherwise) once all correct information for the design and payment have been received. Not providing the correct information with your purchase can cause a delay in turn around time. All requests for revisions will be responded to within 24 hours (1 business day) Monday - Friday.

►PRINTED INVITATIONS
I also offer professional printing services for invitations and thank you note designs. Please allow 2 WEEKS to complete the printing and design process. Most printed orders are shipped USPS Priority Mail and you should expect to receive your invitations once shipped in 2-3 business days. *Please note Ellison Reed only ships within the United States at this time.
►Not providing the correct information with your purchase can cause a delay in turn around time. Please make sure I have all information needed when purchasing a printed order so their are not any delays in turn around time.
►All back sides are printed with a small Ellison Reed logo.

►Please note, if you purchase a listing for printed invitations and a listing for a printable invitation, you will receive both printed invitations and a printable digital file. Ellison Reed puts together all orders how they are ordered at the time of purchase. There are no refunds once designs have been emailed and mailed to you.

►PRINTED ART PRINTS
Ellison Reed is excited to offer professionally printed art prints. Art prints are only sold as printed designs and mailed to you. Once purchased, art print proofs are sent to you through ETSY convo within 4 business days. Once art prints are approved, Ellison Reed will proceed with printing. Printing can take up to 3 business days. Once art print is shipping you should receive your printed art print within 2-5 business days via USPS First Class Mail. *Please note Ellison Reed only ships within the United States at this time.
►Not providing the correct information with your purchase can cause a delay in turn around time. Please make sure I have all information needed when purchasing a printed order so their are not any delays in turn around time.

►MISSING PRINT ORDERS
It is extremely rare that a package ends up missing on its way to you. If this does happen, please contact me so that I can look into the issue for you. I am always happy to help out with any concerns you may have.

Refunds and Exchanges

►All purchases are final after you receive the design or design proof is sent. Once design/proof has been emailed to you there are no refunds. Please make sure you look over the design well. It is the customers responsibility to make sure all information is correct. If changes need to be made after approval of the design, there will be additional charges. Of course if you have any concern please contact me. I want my customers to be happy with their design.

►PROFESSIONALLY PRINTED DESIGNS BY ELLISON REED
Due to the customization of professionally printed designs, all sales are final. If you do have a concern about your purchase once you receive the design in the mail, please contact me. I am happy to look into the issue for you. I want each customer to have a positive experience when working with Ellison Reed.

Additional Policies and FAQs

►ABOUT THE WORK
All of Ellison Reed's designs are originals created by myself, Melissa Cundiff. Invitation and party printable designs are sold as printable designs. This gives the customer the freedom of how many and where they would like to print the design. When a printable design is purchased a print ready file will be created and sent to the customer for approval. If you have any changes once the design is emailed to you, just let me know and I am happy to update the file for you. If everything is how you would like it, then you are ready to print!

►Please note that VistaPrint does not print invitations as an exact 5"x7" size and because of this Ellison Reed's printable invitations are not set up for printing with Vista Print. If you will be using VistaPrint to print Ellison Reed's printable invitation designs, there will be a $9.00 customization charge to change the design to fit to their file specifications. Please contact us if you will be using VistaPrint.

►All PDF files are password protected and CANNOT be edited or opened using design programs. This means you can not alter or edit any Ellison Reed files. Files are only editable by Ellison Reed.

► PDF files can only be opened and printed from ADOBE READER. Adobe Reader comes on most computers. If you need to download a free copy go to the following link: http://get.adobe.com/reader/?promoid=JZEFU

►ABOUT THE PROCESS
Once you have purchased a design and I have received payment and all correct information, the design will be sent to you with the information you have provided when ordering. At this time printable designs are EMAILED WITHIN 4 BUSINESS DAYS. One revision is included with your purchase if changes need to be made after receiving the design file.

Please note that if you would like custom color changes, layout changes, sizing changes or small custom changes to graphics there will be an additional fee. Please contact me before you purchase the design to make sure the changes you are wanting can be done. When listings are purchased design is sold as is ( as described in listing).
►All printable and professionally printed back sides, come with a small Ellison Reed logo on the back.

►The files that are for purchase are not PhotoShop or Illustrator design files that you customize yourself. I do the customizing for you and send a high resolution PDF or JPG file. Ellison Reed files are only editable by myself.

►SUBMITTING PHOTOS
All photos submitted to Ellison Reed need to be photos taken by yourself or you have permission from the photographer to use the photo(s). Please make sure there are no copyright infringement on the photos submitted.

By submitting photos to Ellison Reed you agree that the photos being used were taken by you or the photographer has give you permission to use. You also agree to take full responsibility of any misuse of copyright images and agree to not hold Ellison Reed liable for any misuse of copyrighted images.




►PHOTO SIZING AND FORMAT
Please submit photos in JPG format. All photos need to be 300dpi or larger so that images come out clear and crisp when printed.

If you have any questions about photo sizing I would be happy to help you out. If a photo submitted is not high enough quality for the design I will let you know once I begin on the design.

►COLOR APPEARANCE
Please note that colors my vary from monitor to monitor, as well as from printer to printer and that I have no control over color variations.

►CUSTOM DESIGN WORK
Ellison Reed does except custom design work when our schedule permits. Please contact me to find out if I have an opening.

►COPYRIGHT
Please note that I am passionate about what I do and spend a lot of time making beautiful designs for my amazing customers. By visiting the Ellison Reed shop you agree to use the digital design file as personal use only. These files are also not allowed to be shared, copied, sold, changed in anyway or distributed to anyone. All images and products are copyright Ellison Reed and all rights are reserved.